Frequently Asked Questions

iOS 12.1.4 OR HIGHER

If you have a recent iOS version (12.1.4 or higher), you can simply cancel your subscription by following these steps:
Open the App Store app.
Tap your profile icon in the upper-right corner.
Tap “Manage Subscriptions”.
Tap the subscription that you want to cancel.

iOS 12.1.2 OR ANTERIOR

To unsubscribe, please follow these steps:
Go to your phone Settings > iTunes & App Store.
Tap your Apple ID at the top of the screen, then tap View Apple ID.
Scroll to “Subscriptions”, then tap it.
Tap the subscription that you want to cancel.

Please keep in mind that you can only unsubscribe from the application you started your Playond subscription from.

We’d be very happy to do this on your behalf, but unfortunately we cannot because it’s Apple that manages your subscriptions and payments. We have no control over your subscription and over the payments you make.

If you’re being charged it means you’re still subscribed to Playond. To cancel your subscription, please follow these instructions:

iOS 12.1.4 OR HIGHER

If you have a recent iOS version (12.1.4 or higher), you can simply cancel your subscription by following these steps:
Open the App Store app.
Tap your profile icon in the upper-right corner.
Tap “Manage Subscriptions”.
Tap the subscription that you want to cancel.

iOS 12.1.2 OR ANTERIOR

To unsubscribe, please follow these steps:
Go to your phone Settings > iTunes & App Store.
Tap your Apple ID at the top of the screen, then tap View Apple ID.
Scroll to “Subscriptions”, then tap it.
Tap the subscription that you want to cancel.

Please keep in mind that you can only unsubscribe from the application you started your Playond subscription from.

We’d be very happy to do this on your behalf, but unfortunately we cannot because it’s Apple that manages your subscriptions and payments. We have no control over your subscription and over the payments you make.

Sure you can! Playond gives you the chance to try out all the games included in its catalog for free and with no limitations for a whole week. You can start a free trial whenever you want, and if you cancel your subscription before the end of it you will not be charged.

We’re trying our best here, but in case you don’t like Playond, you can follow the instructions to easily cancel your subscription.

You can cancel your free trial at any time by following these simple instructions:

iOS 12.1.4 OR HIGHER

If you have a recent iOS version (12.1.4 or higher), you can simply cancel your subscription by following these steps:
Open the App Store app.
Tap your profile icon in the upper-right corner.
Tap “Manage Subscriptions”.
Tap the subscription that you want to cancel.

iOS 12.1.2 OR ANTERIOR

To unsubscribe, please follow these steps:
Go to your phone Settings > iTunes & App Store.
Tap your Apple ID at the top of the screen, then tap View Apple ID.
Scroll to “Subscriptions”, then tap it.
Tap the subscription that you want to cancel.
Please keep in mind that you can only unsubscribe from the application you started your Playond subscription from.

We’d be very happy to do this on your behalf, but unfortunately we cannot because it’s Apple that manages your subscriptions and payments. We have no control over your subscription and over the payments you make.

If you’re dissatisfied with our product, let us first apologize for not meeting your expectations. You can ask for a refund through Apple by visiting this website and logging in with the Apple ID you used to make the purchase. You can read more about this here.

We’d love to give you a refund directly, but unfortunately we don’t manage your subscriptions and payments and so you’ll have to go through the Apple customer support service to be refunded.

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